contact | location | policies
COMMUNICATION AND PRIVACY POLICIES
CONTACT OUTSIDE OF SCHEDULED APPOINTMENTS
I am often not immediately available by telephone due to being in sessions with other clients throughout the day. When I am unavailable, my telephone is answered by an answering service that I monitor frequently. If I will be unavailable for an extended time, I will notify you and provide you with the steps to take in my absence.
Your scheduled appointment represents time reserved specifically for you. This is when we will spend undivided time on your needs and goals. If you find you are frequently needing support between sessions, we should address the frequency of your visits and perhaps a higher level of care to provide you with the support you need.
Log on to the client portal to schedule appointments or access documents at your convenience.
In the event you need to provide the practice with non urgent information between sessions please use the secure contact form.
I do not provide crisis or on-call services. If you are in crisis or need immediate support between scheduled appointments, call 1-800-273-8255 or text "GULF" to 741741.
If you need assistance managing a behavioral or mental health crisis contact The Mobile Response Team (MRT) which provides 24/7 intervention and support to all individuals in Escambia, Santa Rosa, Okaloosa and Walton Counties. Call 866-517-7766. The team will assess your concerns via phone triage and can dispatch a team to your location if needed.
For Veterans and families, the Veteran’s Crisis Line offers 24/7 support via phone, online chat or text. Call 1-800-273-8255 and press 1 or text 838255.
If you are experiencing an emergency, you should call 911 or go to the nearest emergency department.
If you find that you are needing frequent crisis support, we should discuss the benefits of a higher level of care such as an Intensive Outpatient Program (IOP) to help you improve.
EMAIL & TEXT MESSAGING
The use of various types of electronic communications is common in our society, and many individuals believe this is the preferred method of communication with others, whether their relationships are social or professional. Many of these common modes of communication, however, put your privacy at risk and can be inconsistent with the law and with the standards of my profession.
I use email communication and text messaging only with your permission and only for administrative purposes. Email exchanges and text messages with my office should be limited to issues like scheduling, billing, and providing resources. While I take every effort to maintain your privacy and confidentiality, email and text are not secure modes of communication.
I do not communicate with, or contact, any of my clients through personal social media accounts. These types of casual social contacts can create significant confidentiality risks for you and compromise our professional relationship. HARBOR WELLNESS maintains professional social media pages that I invite you to follow for updates such as news, information, and resources relevant to the practice.
In general, the privacy of all communications between a client and a psychologist is protected by law, and I can only release information about our work to others with your written permission. There are a few exceptions including court orders, abuse of children/elders, and threats of harm. These situations have rarely occurred in my practice. If a similar situation occurs, I will make every effort to discuss it with you before taking any action.